Returns & Refunds

You may request a return within 30 days of delivery. The return window starts on the day your order is delivered.

Items must be unworn, undamaged, and returned in their original packaging. This condition requirement does not exclude items that arrived damaged, defective, or incorrect.

Before sending a return, email info@vitrelis.com with your order number and your return request. Vitrelis will provide return instructions.

If your item arrived damaged, defective, or incorrect, please describe the issue in your email and include photos if available.

Customers pay return shipping for a change-of-mind return. Vitrelis covers return shipping for items that arrived damaged, defective, or incorrect.

Approved refunds are issued to the original payment method after the returned item has been received and inspected.

Any special return terms for personalized pieces are disclosed before purchase. If no special terms are disclosed for a piece, the standard return policy applies to it.